Contact information

Contact Information

Welcome to BoNaNzAs! We are dedicated to providing you with an exceptional shopping experience. If you have questions about an existing order, shipping tracking, product specifications, or return requests, our customer care team is here to assist you.

How to Reach Us

For the fastest response, please contact us directly via email.

  • Customer Support Email: ShopAtBonanzaBargains@gmail.com
  • Response Time: We aim to respond to all inquiries within 24 to 48 hours (excluding weekends and UK bank holidays).

Important Notice for Order Inquiries

If you are contacting us regarding an order you have already placed, please ensure your message includes the following details so we can assist you quickly:

  1. Your full Order Number (e.g., #BoNaNzAs-1001).
  2. The Full Name used to place the order.
  3. The Email Address associated with the purchase.

Please Note: If your inquiry relates to a damaged item or a missing package, please refer to our Refund & Returns Policy guidelines and attach any required photographic evidence directly to your email.

Corporate Information

This e-commerce store is operated under the brand name BoNaNzAs, governed in accordance with the laws of the United Kingdom.

  • Trading Name: BoNaNzAs
  • Business address: 14 Saint Matthews Court, Fenton, Stoke-on-Trent, ST4 3JJ, United Kingdom
  • Media & Business Inquiries: ShopAtBonanzaBargains@gmail.com